Support from the Miss Marple Service Desk
Should you need any help in technical matters, our Miss Marple service desk offers you targeted support with the Netviewer.
Using the Netviewer, our hotline support technician can see whatever is on your monitor during the phone call. This way, we can quickly determine how to help you.
You can use the Netviewer free of charge and no configuration or registering processes are necessary. Quick and easy.
Quick and Easy
This is how you do it:
- Call our service desk at Phone +49 (0) 180 / 501 44 45 or send an e-mail to support@adlon-software.com.
- You are issued a session number which is only valid for your specific connection.
- Start the Netviewer and enter your personal session number.
- Now our support technician is able to see your monitor via a secure connection and can thus solve your problems more quickly and easily.
- No remote control
All our support can see is the Windows interface on your monitor. There, you are guided through the required settings by an arrow. . - Certified safety
Safety certificates such as the OPDV approval of the Sparkassen-Finanzgruppe and that of the Fraunhofer Institute for Secure Information Technology in Darmstadt/Germany confirm the safety of the Netviewer . - VeriSign certificate
Guarantees that the Netviewer software is original software which is subject to strict safety criteria . - SSL standard
Every single connection is reliably encoded with a 128 bit code. This complies with the SSL standard for cryptographic protocols for Internet data transmission which ensures a high degree of security .
